Return & Refund Policy

At Kidzoo, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong product.
• The product is missing important parts or accessories.

The product must be unused and returned in its original packaging.

Non-Returnable Items

We do not accept returns for products that have been:

• Used or damaged after delivery.
• Washed, altered, or modified.
• Returned without the original packaging or accessories.
• Returned after the 7-day return period.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed through the available payment method. Refund processing time may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide clear photos or a short video of the product and packaging.

We will review the issue and, if approved, arrange a replacement or refund.

Return Shipping

If the return is due to our mistake, such as receiving a damaged, defective, or incorrect product, we will cover the return shipping cost.

For returns due to a change of mind, the customer may be responsible for the return shipping cost.

How to Request a Return

To request a return or refund, please contact us through our store's customer support/WhatsApp and provide:

• Order number
• Customer name
• Reason for return
• Photos or video of the product, if applicable

We will guide you through the return process.

Note: We reserve the right to refuse returns that do not meet the conditions mentioned above

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