Privacy policy

Privacy Policy

Last Updated: August 8, 2026

At Kidzoo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Delivery and billing address
  • Order and purchase details
  • Payment information
  • Information you provide when contacting customer support

We may also automatically collect certain technical information, such as your device type, browser, IP address, and how you interact with our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm your orders and contact you about delivery
  • Provide customer support
  • Process payments
  • Handle returns, refunds, and exchanges
  • Improve our products, services, and website
  • Prevent fraud and unauthorized activity
  • Send promotional messages or offers when permitted by law

3. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Courier and delivery companies
  • Payment processors
  • Shopify and other technology providers
  • Website and analytics service providers

These parties only receive information needed to provide their services or support our business operations.

4. Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store complete payment card details on our own systems.

Payment providers may collect and process your payment information according to their own privacy policies and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant content or advertising.

You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.

6. Marketing Communications

If you provide your phone number or email address, we may contact you regarding your order, customer service, or other store-related matters.

Where required, we will seek your consent before sending promotional communications. You can request to stop receiving promotional messages at any time.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, and complying with applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where applicable
  • Opt out of promotional communications

To make a privacy-related request, please contact us using the contact information provided on our website.

10. Children's Privacy

Our products may be designed for children, but our online store is intended to be used by parents, guardians, and other adults.

We do not knowingly collect personal information directly from children without appropriate consent.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.

Kidzoo
Pakistan
Email: kidzooonline.pk@gmail.com
Phone/WhatsApp: 03471665614